Privacy Policy KijangWin – Your Personal Data Protection

This Privacy Policy explains how KijangWin managing the personal information you provide to us while using the platform — whether through our official website or the KijangWin mobile app. We operate with full integrity and are committed to ensuring that every piece of data you share with us is handled in a safe, lawful, and responsible manner.

This policy applies to all KijangWin platform users, including prospective members in the registration process, active members, and former members whose accounts have been terminated. By using our platform, you agree to the practices described in this Privacy Policy.

KijangWin collects various types of information to enable us to provide the best, most secure, and most personalised service for your needs. The information we collect can be divided into two main categories:

Information you provide directly:

• Full name as stated on your identity card or passport.
• Date of birth for age verification of a minimum of 18 years.
• Email address and mobile number for account communication purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity verification (KYC) documents such as a copy of your MyKad or passport.
• Additional information you provide when contacting our customer support.

Information collected automatically:

• IP address and general device location.
• Device type, operating system, and web browser version used.
• In-platform activity data such as games played, total wagering, and usage patterns.
• Cookies and tracking technologies that help us improve the user experience.
• Access time logs and session records for security and audit purposes.

Every piece of information we collect from you is used solely for legitimate and specific purposes. KijangWin will not use your data for any purpose beyond the scope stated below without first obtaining your additional consent.

• Account management: Processing registrations, verifying identities, managing login, and ensuring the security of your account at all times.
• Transaction processing: Enabling deposits and withdrawals to be processed accurately and securely through trusted payment channels.
• KYC & AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering.
• Service communications: Sending account notifications, terms updates, security alerts, and other important information related to your service.
• Marketing (with consent): Sending promotional offers, exclusive bonuses, and the latest updates — only if you have agreed to receive them.
• Platform enhancement: Analysing aggregated and non-identifiable usage patterns to improve the overall user experience.
• Fraud prevention: Detecting and investigating suspicious activity, multi-account usage, or attempts to manipulate the system.

KijangWin invests seriously in data security infrastructure to ensure your personal and financial information is always protected. All communication between your browser or app and our servers is secured using 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Additional security measures we practise include:

• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• 24/7 monitoring of unusual login activity and transactions.
• Passwords stored in hashed form that cannot be decoded by anyone, including KijangWin's internal staff.
• Strict internal access controls — only authorised staff with a legitimate business need may access sensitive data.
• Regular security testing by independent auditors to identify and patch any system vulnerabilities.
• Encrypted data backups stored in secure data centres with physical and digital protection.

KijangWin only shares your personal information with third parties in limited and controlled circumstances. We do not disclose your data arbitrarily, and any sharing that occurs is solely for platform operational purposes and legitimate legal compliance.

Third parties that may receive some of your information include:

• Payment service providers: To process deposits and withdrawals, the required transaction information is shared with the banks and digital wallet providers we use.
• Gaming software providers: Third-party game providers receive limited session data for game delivery purposes — they do not receive your full personally identifiable information.
• Legal authority: When required by law or by court order, we will disclose the requested information to the relevant authorities.
• Identity verification service: Third-party KYC service providers receive verification documents for review — they are bound by strict confidentiality agreements.

All third parties working with KijangWin are required to comply with data protection standards equal to or exceeding those we set for ourselves.

KijangWin uses cookies and similar technologies such as pixel tracking and local storage to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify areas for improvement.
• Functional Cookies: Remembering your preferences such as language, display settings, and personal configurations for a smoother experience.
• Marketing Cookies: Used (with your consent) to display relevant offers and promotions based on your interests.

You may manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

KijangWin retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. We do not keep your data longer than necessary.

• Active account data is retained for the duration your account remains active, plus a minimum of 7 years after account closure for financial record-keeping and legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial record-keeping legal requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution.
• Technical data such as IP logs and sessions are retained for 12 months for security and fraud prevention purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

As a KijangWin platform user, you have certain rights regarding your personal information, which we are fully committed to respecting and upholding.

To exercise any of the above rights, please contact our support team via Live Chat within the platform. We will process your request within 14 business days.

KijangWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technology. Any material updates will be communicated to you via in-platform notifications or the email address you registered with.

The latest update date will always be displayed at the top of this document. Continued use of the KijangWin platform after any Privacy Policy changes take effect constitutes your acceptance of the updated version.