Terms and Conditions KijangWin – Complete Platform Usage Guide

By accessing, registering, or using any part of the platform KijangWin — whether via the website or mobile app — you automatically agree to be bound by these Terms and Conditions, our Privacy Policy, and all additional policies and guidelines published from time to time.

These Terms and Conditions take effect from the first time you use our platform and will continue to apply for as long as you have an active account at KijangWin. If you disagree with any part of these terms, you are required to cease using the platform immediately and contact our support team to close your account.

Platform KijangWin is restricted to individuals who have reached the age of 18 years old and above at the time of registration. This is an absolute requirement that cannot be waived under any circumstances. By registering, you confirm that you are at least 18 years of age and have the legal capacity to enter into this binding agreement.

In addition to the age requirement, you must also:

• Not be on any self-exclusion list or under any prohibition imposed by yourself or by the authorities.
• Not an employee, contractor, or immediate family member of any KijangWin staff.
• Register using accurate, truthful, and current personal information.
• Maintain only one active account on the KijangWin platform.

KijangWin reserves the right to request proof of age and identity at any time through the Identity Verification (KYC) process. Accounts that are unable to verify the submitted information may be suspended or terminated without prior notice.

Each user is only permitted to hold one (1) account on the platform KijangWin. Multiple account ownership is strictly prohibited and may result in the suspension or termination of all associated accounts, with any balances subject to forfeiture.

You are fully responsible for:

• Keep your account password confidential at all times.
• All activity that occurs under your account, whether carried out by you or by any other party.
• Ensure your account details such as phone number and email address are kept up to date at all times.
• Report to us immediately if you suspect your account has been accessed without authorization.

All financial transactions on the platform KijangWin processed through secure, integrated payment channels. Deposits are processed automatically in under 30 seconds via FPX, Touch 'n Go eWallet, GrabPay, Boost, and MAE. Withdrawals are typically completed within 3 to 15 minutes directly to your registered bank account or digital wallet.

Financial transaction terms you need to understand:

• The minimum deposit is RM 10 per transaction.
• Withdrawals can only be made to accounts that have successfully completed the KYC verification process.
• KijangWin does not accept payments from third parties — deposits must come from an account or digital wallet registered in your own name.
• Any attempt to process unauthorized or fraudulent payments, or to reverse transactions, will result in account suspension and the case being reported to the relevant authorities.
• KijangWin reserves the right to hold withdrawals pending investigation if suspicious activity is detected on an account.

All bonuses and promotions offered by KijangWin subject to the rollover requirements and validity period specified for each offer. It is your responsibility to read and understand the specific terms and conditions of each promotion before claiming it.

General bonus guidelines:

• The welcome bonus may only be claimed once by each eligible new user.
• Any attempt to abuse bonuses — including opening multiple accounts or using wagering methods designed to meet rollover requirements without genuine risk — may result in bonus cancellation and account termination.
• KijangWin reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonus value cannot be transferred to another account or converted to cash without fulfilling the stipulated rollover requirements.

To ensure a fair and safe gaming environment for all members, KijangWin strictly prohibits the following activities on our platform:

• Use of automation software, bots, scripts, or other tools designed to manipulate or exploit the gaming system.
• Player collusion in Live Casino games or any other multi-player games.
• Identity fraud or using another person's personal information to register or verify an account.
• Unauthorized money transfers or activities that may be associated with money laundering.
• Any attempt to hack, attack, or disrupt the systems or infrastructure of the kijangwin platform.
• Distributing offensive, obscene, or threatening content on the platform, including Live Casino chat rooms.

Violation of any of the above prohibitions may result in immediate account termination, forfeiture of account balance, and legal action where necessary.

KijangWin committed to responsible gaming. You may request a temporary account suspension or permanent closure at any time through the account settings section or by contacting our support team. Your chosen self-exclusion period will be enforced immediately.

KijangWin also reserves the right to close or suspend an account at our sole discretion if:

• There is suspicion of fraudulent activity or a breach of terms.
• Account inactive for more than 12 consecutive months.
• Account information could not be verified through the KYC process.
• A directive has been issued by the relevant authorities.

If your account is terminated for reasons other than a breach of terms on your part, any valid account balance will be returned to you once the verification process is complete.

Platform KijangWin provided on an "as is" basis. While we strive to ensure a consistent and uninterrupted service, we do not guarantee that the platform will always be available without any technical disruptions, delays, or errors.

KijangWin shall not be liable for any direct, indirect, incidental, or consequential loss arising from:

• Internet service disruptions or technical issues beyond our control.
• Game outcomes that do not go in your favour — all games use RNG that has been independently audited and certified.
• Unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Actions by third parties such as payment service providers that are outside the direct control of kijangwin.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the platform KijangWin. Should any dispute arise regarding platform usage, financial transactions, or bonus policies, we encourage you to contact our support team first for an amicable resolution.

KijangWin is committed to resolving every complaint in a fair and transparent manner within a reasonable timeframe. Our complaints management team will review each case independently and provide you with a written response.